Hello Sandra Thank you for your feedback. Our editing and production department has reviewed all Amanda's Ride Series Videos and it looks they are running well. We can't be sure if it was an internet connection error with our online platform at the time. Could you tell us exactly which episode? Thanks.

This week's new Ride "Rhythm Bronco" has been updated correctly. Once again thank you for your feedback.

Dorian, thanks for your message. We have just checked and yes, you are right. The problem has been generated in the automation of the ride publishing process. We have passed it to our team of editors and they will fix the error as soon as possible.

Thank you for your feedback. Service team has checked if the video is activated and the answer is yes. Hopefully you will be able to watch it without any problems.

Hi Carol, thank you for your feedback. The problem with Hannah's Ride audio has been fixed. Enjoy!!!

Hi Lori, thank you for your feedback. We are working hard to add caption subtitle to the rides. We will let you know when is done. We already have some rides as BETA version.

Hello Dorian Thank you for your message and feedback. We love to know that the new changes we want to introduce soon, are being well accepted by our subscribers. Sergio Velasco's new ride serves as a BETA version for "Caption Subtitles". We want to include this option soon. The idea is to start with two languages, English and Spanish. You will listen from us in the next weeks. Happy Holidays

Hello Maria A Thank for your message, you're welcome!. The feedback from our subscribers is very important to us because we understand that our product's improvement involves incorporating those details that for one reason or another were left behind. Our production team is already working on the tutorials videos that you suggested and that we believe are necessary to make user's experience as good as possible too. Regarding the use and suggestion of GEARS, their correct use has a lot to do with user physical condition as well as train's preferences. For example, GEAR 12 can be easy for one user or too hard for other user. Another aspect is that GEARS' use will influence by your cadence (rpm). Higher rpms will lead you to use lower gears (ex. Flat Road) and lower rpms will lead you to use higher gears (Ex. Climbing). This is why the balance between these two factor (Gears vs Rpms) is critical when it comes to controlling intensity. The other reason why we are not including GEAR's suggestions is because we are not always sure what bike riders are using. We hope they use Keiser M3i but decided to stay as an open indoor cycling training platform. Because we know you're a Keiser M3i's user, we are happy giving you some suggestions for GEARS' use, in combination with your training preferences, physical condition and RPE (Rate Perception of Effort). Gears 5-10 warm up, 8-12 flat road, 10-14 hard flat, 12-16 easy climb, 14-18 hard climb, 16-20+ very hard climb. I hope that helps! The Zone Colors represent how the intensity should feel. Grey, very easy. Blue, easy. Green, moderate. Orange, hard and Red, very hard. If you train having in account your Heart Rate Max then you will need to estimate first your Heart Rate Zones as well as if you choose to train by Power, then you will need to estimate your FTP (Functional Threshold Power) first. Please feel free to contact us anytime if you will need more help. See you at The Ride by Keiser! Happy Holidays!

Hello James We really appreciate your feedback Could you please tell us exactly where the error is in this Hannah's workout. We want to fix it as soon as possible. Thank you

Hola Gregorio, gracias por tu feedback. Con respecto a la intensidad y los %, nosotros nos basamos principalmente en el control de ella por la potencia aunque también damos pautas para el control de la intensidad por FC y por Percepción de Esfuerzo. Cuando hablamos del 125% hablamos de potencia basado en tu FTP. Si lo comparas con la FC hablaríamos por arriba del 90% de tu FC. El FTP lo podríamos comparar con el Umbral Anaerobico de tu FC, que puede estar situado entre el 85-92% de tu FC Máxima, dependiendo de tu condición física. Esto puede variar de persona a persona. En principio trabajar al 125% de tu FTP supondría esfuerzos que en Fitness recomendamos estén entre 30"- 1'/1'30". En FC por arriba del 90%. Recuerda que todo esto es teórico y repetimos que varía de persona a persona. Muy pronto vamos a publicar unos videos informativos sobre la intensidad que te ayudarán a entenderlo mucho mejor. Mientras tanto, te recomendamos continues controlando la intensidad por la FC tal y como lo has venido haciendo siguiendo las pautas de tu programa de entrenamiento SPINNING. Si quieres te enviemos una tabla comparativa sobre el control de intensidad tanto por FC, Potencia o Percepción de Esfuerzo, estaríamos encantados de enviartela.