Hi David,

Thank you so much for your feedback — we really appreciate you taking the time to share your experience 🙏

We wanted to let you know that we've just released an updated version of the app that includes a new volume control feature for audio tracks within the videos. 🎚️🎵

This means you'll now be able to adjust the coach's voice and the background music independently, making it easier to enjoy your own playlists (like Apple Music) while following the ride!

Make sure to update the app to the latest version and give it another try — we’d love to hear if it improves your experience! 💪🚴

Thanks again for helping us make The Ride better for everyone.

#EnjoyTheRide ❤️

Thank you so much, Holly! ❤️ Sometimes those surprise 30-minute rides hit the hardest — and it’s amazing that you stayed in and crushed it 💪 So glad you enjoyed it. Melissa brings the 🔥 every single time#EnjoyTheRide❤️

Hey James! 💥Love that you felt the energy! Leo’s got that magic 🔥🎶HIIT + music = the perfect combo to go all in 💪

Thanks for riding with us — see you on the next one! 🚴‍♂️🎧

#enjoytheride

¡Amable! 🙌Nos ha encantado leer tu mensaje — ¡qué buena energía siempre! 💥🎧

Sabíamos que ibas a reconocer esa mano mágica de Sergio V… ¡es que su estilo deja huella! 🙇‍♂️✨Y nos alegra muchísimo que hayas disfrutado la clase, el flow, la música y ese nuevo formato inmersivo. 141 lpm, 450 kcl y 17 kms… ¡eso es sudar con estilo! 💦🔥🚴‍♂️

Nos anotas una gran idea 💡: rescatar joyas del pasado y darles ese nuevo giro visual. ¡Nos lo apuntamos con cariño! 📼🛠️

Un abrazo enorme, y gracias por seguir pedaleando con nosotros desde siempre ❤️

#enjoytheride🚴‍♀️🎶

Hey Mauricio! 😅💪We love that you felt the burn — short and brutal, just how we like it! 🔥🔥

It’s amazing what 20 minutes can do when you go all in, right? We’ve got more quick and powerful rides coming your way, so stay tuned! 🕒⚡

Gracias por tu energía y por rodar con nosotros — ¡nos vemos muy pronto! 🚴‍♂️🙌

#enjoytheride 🎧❤️

Hi Beth! 💬Thank you so much for your thoughtful feedback — we really appreciate you taking the time to share it 🙏💛

You're absolutely right: our Ride Rhythm format is designed around riding to the beat, and matching the RPM with the music is a big part of that immersive experience 🎶🚴‍♀️

It sounds like this particular ride didn’t hit that mark, and we’re really sorry for the disconnect 😓 We’ve already shared your message with the team and with Hannah to make sure we’re keeping that core element front and center in future Rhythm rides 💡🎧

Thanks again for helping us improve — riders like you keep us on track! ❤️

#enjoytheride 🎶🚴‍♀️

Hi Nikki! 💪Thank you so much for your awesome feedback! We’re so glad you enjoyed the ride with Hannah 🚴‍♀️🔥

Those longer pushes in the hard zones really do build that endurance — and you crushed it! 💥We’ll make sure to share your message with Hannah. She’ll love to hear it! 🙌❤️

Keep riding strong — we’ve got more great sessions coming your way!

#enjoytheride 🚴‍♀️✨

Hi Lauren! 👋Thanks for reaching out and we're really sorry for the confusion 🙏

You're totally right — new rides shouldn’t be automatically added to your calendar like that, and we’re not testing any feature that would cause it. We’ll be running the necessary checks ASAP to figure out what’s going on 🛠️🕵️‍♀️

In the meantime, we know it can be frustrating (especially when you’ve already planned your sessions), so thank you for your patience and for flagging this 💬💡

We’ll keep you posted as soon as we know more!

#enjoytheride

🎧 RIDE READY – FAQ TIME! ❓🚴‍♀️✨We’ve received lots of great questions about our new Ride Ready format, so here’s a quick roundup to keep everyone in the loop! 💬👇❓What happened to the instructor?👉 Ride Ready is an immersive option we’re testing — no coach on screen, just music+ instructor voice,  music 🎶, visuals 🎥 and clear guidance on-screen.💡 But don’t worry: our instructor-led rides are still the heart ❤️ of The Ride and will always be our top priority!❓Is this a permanent change?🧪 Nope! Ride Ready is still in BETA, and we’re collecting your feedback to see how (and if) we evolve it 🚀❓Why reuse old rides?📀 We’re using previously released rides to explore this format quickly — and your feedback helps us test faster! 💬✅❓Can I still ride with my favorite instructors?💯 Absolutely! Our amazing team of instructors is here to stay — Ride Ready is just one more option for variety 🎉Thanks again for riding with us 💛 Your feedback makes us stronger!#EnjoyTheRide

Hey Mike! 👋Great question! For Ride Ready, we’re testing a new immersive format without an instructor 🎧✨ — riders can choose between instructor voice + music, just music, visuals, and easy-to-follow on-screen cues 🎥💡

But no worries — our instructor-led rides 👩‍🏫👨‍🏫 are still our top priority and will continue to lead the way! 🚴‍♀️🔥

Thanks for riding with us! 💛#EnjoyTheRide 🚀🎶